Last Updated on April 17, 2026 by Bruno Bianchi
Question
Anyone knows why there is so much delay in receiving the ACRO certificate, and why?
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These are the answers of some Facebook group members:
”Their website is down so all done by post now”
”They were hacked so it’s all manual and very slow and frustrating”
”We’ve been waiting 5 weeks now”
”We’ve had both ours back within 22 days (one at 19 days and the other 22. days). I believe the site is back up and working, so hopefully you dont have to wait much longer”
”I thought it was quite quick! Applied on May 10th and they were received on 1st June”
In conclusion, according to Spainguru Facebook group members, the delay in receiving ACRO certificates can be attributed to a combination of factors. The ACRO website being down has led to all applications being processed by post, causing slower processing times. Additionally, a hacking incident has resulted in manual processing, further contributing to delays and frustration. While some applicants have received their certificates relatively quickly, within 19 to 22 days, others have been waiting for up to five weeks. The recent restoration of the ACRO website may help improve processing times going forward. Overall, these factors have led to longer waiting periods and inconsistency in the receipt of ACRO certificates.
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